Are all your products natural?
Indeed, they are! We will never use harsh synthetic chemicals and controversial ingredients. Our products are free from sulphates, parabens, artificial fragrance, SLS and silicones. We choose only ingredients that bring a benefit to you selecting natural ingredients which will leave your hair smelling, feeling and looking good! We don’t waste space with ingredients that don’t need to be there: all of our ingredients are active ingredients!
Are your products vegan?
Yes, all our products are cruelty free and certified vegan.
Can I use your products on my newborn baby?
Yes, you can! Water based products such as Swish, Sheen and Smooth work wonderfully on babies and children of all ages, and our founder Rachael has used our products on her kids since birth.
We advise that you patch test on your child before introducing any new products.
To seal in moisture, we recommend using olive or coconut oil for children below ages 2.
We tend to avoid using Seal & Soothe on babies and toddlers as they can be more sensitive to essential oils.
I have sensitive skin can I still use your products and are they allergy free?
One of the reason's we started is that Rachael is allergic to everything! We take pride in the fact that our whole team and all our families use Afrocenchix. From the babies to the grown ups. All of our products are natural and specially formulated to be super gentle, even for the most sensitive skin types. Our formal testing processes deemed our entire line safe for adults and children and we take allergen safety incredibly seriously. We recognise that your body is unique and it's impossible to guarantee any one ingredient or product to be completely allergy-free for everyone. If you have sensitive skin we recommend that you do a patch test on your wrist, inner elbow or behind your ear, when using any of our products for the first time.
Where and how are your products made?
We formulate and manufacture our own products. We've also partnered with an incredible factory as our customers are ordering more products than we can sustainably make in house. This means that all of our products are made in batches from an approved premises. We produce our goods in accordance with EU law and in line with Good Manufacturing Practice standards.
Do your products contain parabens, silicones, sulphates and other harsh chemicals?
We don’t use DMDM hydantoin, PEGs, silicones, mineral oil, sodium polyacrylate, SLS, SLES, DEA, phthalate, parabens, lanolin, artificial fragrances, fillers or any other harsh chemicals in our hair products.
Is your packaging recyclable?
Our shipping boxes and packaging are both 100% biodegradable so pop it in your compost or in with your food waste. The packing nuts we use are potato starch-based and biodegradable too! Watch them melt by running water over them, or stick them in your food waste or compost to give some plants extra goodness!
We care about the planet and we’re always working on making our company even more ethical & sustainable.
Got ideas to help with that? Drop us a line at firstname.lastname@example.org
How do you know your products are safe?
We work with a formulations scientist to ensure our products will bring you the maximum possible benefit. Anything you buy from us has undergone both internal and external testing for stability, purpose and safety. We work in accordance with EU REGULATION 1223/2009 (effective as of 11 July 2013) and Good Manufacturing Practice standards. We will only ever provide safe and effective products that we love using on ourselves!
How much is shipping?
As a small business (we're growing but still pretty teeny tiny) we're currently limited in our ability to absorb postage and packaging costs. We do try to offer free UK shipping where possible and are partnering with retailers worldwide to reduce shipping costs for you.
For our shipping prices please see Shipping & Returns
Please note that orders from Europe and the rest of the world may be subject to import and customs fees.
I’ve just placed my order, when will it be shipped?
Due to the Covid-19 pandemic, your order could take longer than usual to arrive. We’re moving as fast as we can to get your hair goodies to you quickly.
All orders are normally dispatched using Royal Mail and are sent within two working days after receipt of payment.
I’d like to make some changes to my order – is it too late?
We’re unable to make amends to your order once it’s been processed. However, please contact us via email@example.com as soon as possible and our lovely customer care team will see what they can do to help you!
Still need help?
Can’t find the answer you’re looking for? Contact us and our Customer Care team will gladly help!
Experiencing a slight delay?
Yes, we are shipping all orders but you may experience a slight delay.