Got Questions ? We’ve Got Answers
Where is my order?
We aim to process all orders for shipment within 1-2 business days. You will receive an order confirmation and a shipping confirmation email that contains your tracking information. If you're in the UK, your order usually arrives in 3-5 business days. If you're in the rest of Europe, your order usually arrives in 7-15 business days. For orders going to the rest of the world, please allow 10-25 business days.
If you have not received your order in the usual time as specified above, don't worry as delays do occasionally occur. Order processing times may be slightly longer than usual at the moment, due to increased order volumes. We apologise for any inconvenience. You can also email us at info@afrocenchix.com for any queries, we are always happy to help. You can find more information on Shipping and Returns here
How do I cancel or modify my order?
If you would like to cancel your order or make some changes to the items ordered, please contact us as soon as possible (within the hour of placing it) and we will see what we can do. You can email us at info@afrocenchix.com.
If your order has already been shipped or is in the process of being shipped, unfortunately, we will be unable to cancel or modify it.
What distinguishes Afrocenchix formulas from other natural hair care product brands?
Our formulations are made with at least 95% naturally derived vegan ingredients which are scientifically proven to deliver great results for curly hair.
We use organic ingredients and all Afrocenchix products are free of sulphates, silicones, alcohols, parabens, artificial fragrances and colours.
I have locs, do your products work for me/what products should I use?
The Locs Care Set is ideal for anyone with Locs, it consists of Swish (250ml) sulphate-free shampoo, which is formulated with Aloe Vera and Coconut Oil, to provide a gentle cleanse without stripping away moisture. Sheen (250ml) moisturising spray, infused with Aloe Vera and Grapeseed oil to moisturise and revive without leaving buildup.
Seal (200ml) our natural hair oil, which is expertly blended with Jojoba Oil and Castor Oil to lock moisture and prevent breakage. Soothe (100ml) scalp oil, a lightweight blend of oils including Lavender and Sweet Almond Oil to promote healthy hair growth and relieve itchy scalps.
I have very dry hair, what should I do?
Dryness is the bane of afro hair. Dry hair breaks easily and as afro hair is susceptible to dryness, it is also prone to breakage. Protecting you.
Our favourite remedy for this is the LOC and LCO methods. The acronym indicates the order by which the products (L = liquid O = oil and C = cream) should be applied to your hair. Using this method (with our Moisture Surge Set) after you’ve washed your hair will help you lock in moisture and fix dry hair.
I have just started my natural hair journey, what should I do?
Try our Newly Natural Set with Swish, Swirl and Smooth. This set has the key products you need to get started on your journey, a sulphate free shampoo, silicone free conditioner and a moisturiser/leave-in conditioner. To keep your hair moisturised I'd recommend using The Moisture Surge Set and following the LOC or LCO methods which you can read more about here. The Moisture Surge Set consists of Sheen (moisturising spray), Seal (hair oil) and Smooth (moisturising hair cream).
What is the LOC or LCO method?
This is an Afro & curly hair method used to seal in moisture.
The LOC method is Liquid, Oil, Cream; so it would be Sheen, Seal and Smooth
The LCO method is Liquid, Cream and Oil; Sheen, Smooth and Seal.
Please also check out these blogs on how to keep your hair moisturised:
https://afrocenchix.com/blogs/afrohair/getting-moisture-on-loc-using-loc-method
https://afrocenchix.com/blogs/afrohair/why-is-my-hair-so-dry-common-causes-fixes
https://afrocenchix.com/blogs/news/afro-hair-care-the-ultimate-guide
I use Shea butter and coconut oil but my hair is still dry
Oils and butters do not moisturise the hair because they cannot penetrate the hair shaft. To keep your hair moisturised, you need to use a water-based product and follow up with an oil or butter to seal in the moisture, we would recommend our oil Seal. You can read more about how to keep your hair moisturised on our blog.
Can I use your products on my newborn baby?
Our products are safe for the whole family, although we tend to avoid using oil-based products such as Seal and Soothe on babies and toddlers as they are more sensitive to essential oils. We recommend using our oils (Soothe and Seal) on children that are 2 and over. To seal in moisture we recommend using olive oil or coconut oil for children below ages 2.
Our water based products such as Swish, Sheen and Smooth work wonderfully on children all ages.
I have an itchy scalp, what should I do?
Itchy scalp may be caused by different reasons including your activity level which can cause product buildup. We have written an extensive blog on the causes and treatments of itchy scalp which you can read about here.
We recommend using Soothe on your scalp to relieve itchiness. Soothe was designed to help ease the itchiness that may have been caused by scalp build up. Its anti-inflammatory properties also work to combat dryness and promote healthy hair growth. Applying such an oil to your scalp immediately after washing and a couple of times throughout the week should do the trick.
We'd recommend shampooing with Swish once a week as you need to keep your scalp clean by washing your hair every 7-10 days, avoid tight styles and try not to scratch your scalp as this causes sensitivity.
What is the difference between hair and scalp oil?
The hair oil has a thicker consistency and is formulated to lock in moisture. The scalp oil has a light consistency with different ingredients from the hair oil to combat dry scalp without leaving build up. You should avoid using heavy products on your scalp as this clogs the pores. We formulated Soothe to be a light oil which can be used 3-4 times a week. You can find out more information by reading our blog post here.
My hair is low porosity, what should I do?
Healthy hair is low porosity so you shouldn’t worry. When it comes to choosing products, porosity isn’t as important as it is made out to be. You can read more about hair porosity here.
My hair is high porosity, what should I do?
If your hair is damaged, it’s likely to be high porosity. Reduce the heat you use in your hair, reduce manipulation. Moisturise daily and deep condition weekly. You can read more about hair porosity and how to take care of your hair here.
My child has mixed race hair that is very dry and frizzy, what can I do?
To keep your child’s hair moisturised I'd recommend using The Moisture Surge Set and following the LOC or LCO methods which you can read more about here. The Moisture Surge Set consists of Sheen (moisturising spray), Seal (hair oil) and Smooth (moisturising hair cream).
I suffer from hair loss and hair thinning, can you help?
Our products have no nasties so are gentle and safe to use, however, we would recommend reaching out to a GP or trichologist for their advice with regards to products as this is rather nuanced.
We also have some great content on our blog about hair loss that might help:
https://afrocenchix.com/blogs/afrohair/hair-loss