FAQs

Are all your products natural?

Indeed, they are! We will never use harsh synthetic chemicals and controversial ingredients, we choose only ingredients that bring a benefit to you selecting natural ingredients which will leave your hair smelling, feeling and looking good! We don’t waste space with ingredients that don’t need to be there: all of our ingredients are active ingredients!

 

Where and how are your products made?

We manufacture our own products. This means that all of our products are hand made in batches from an approved premises. We produce our goods in accordance with EU law and in line with Good Manufacturing Practice standards.

 

How do you know your products are safe?

We work with a formulations scientist to ensure our products will bring you the maximum possible benefit. Anything you buy from us has undergone both internal and external testing for stability, purpose and safety. We work in accordance with EU REGULATION 1223/2009 (effective as of 11 July 2013) and Good Manufacturing Practice standards. We will only ever provide safe and effective products that we love using on ourselves!

 

I’ve just placed my order, when will I get it?

Orders are dispatched one working day after receipt of payment. Please allow up to 3-5 working days before your goodies are delivered.

 

I have sensitive skin can I still use your products and are they allergy free?

All of our products are natural and specially formulated to be extremely gentle, being simple as possible in formulation, even for the most sensitive of skin types. However, we recognise that your body is unique and we cannot guarantee any one ingredient or product to be completely allergy-free for everyone. If you have sensitive skin we recommend that you do a patch test on your wrist, inner elbow or behind your ear, prior to using any of our products for the first time.

 

Do your products contain parabens?

We don’t use DMDM hydantoin, PEGs, silicones, mineral oil, sodium polyacrylate, SLS, SLES, DEA, phthalate, parabens, lanolin, artificial fragrances, fillers or any other harsh chemicals in our hair products.

 

How much is shipping?

As a small business we are currently limited in our ability to absorb postage and packaging costs. We do try to offer free UK shipping where possible and are partnering with retailers worldwide to make reduce shipping costs for you. Our shipping fees as of June 2017 are:

UK

Standard -£3.50

Signed & Tracked - £6.00

Europe

Standard -£7.99

Signed & Tracked - £9.99

Rest of World

£14.99