Refund policy
Do you accept returns?
Due to hygiene reasons, we cannot accept returns, however if you believe your product is faulty, please contact us and we will look into this for you.
Not happy with your purchase?
On the rare occasion there is a problem with your package, simply contact us and we'll talk it through.
If you wish to return a product that is damaged or used, we reserve the right to reduce the refund according to the condition. If you wish to return a product that is damaged or used in such a way which significantly reduces the value of the product, we reserve the right to decline the refund. Please read our full Terms & Conditions to see your consumer rights.
I have had a reaction to my Afrocenchix product, can I get a refund?
Everyone's skin, scalp and hair is different so reactions may vary. Responsibility is on the customer to check ingredients for potential allergies prior to purchase. We are unable to accept returns or process refunds due to skin conditions or unexpected allergic reactions. Please be sure to always read the full ingredients list, suitability information and directions of use on the product description before placing your order, responsibility is with the customer to check for potential reactions.
We do have mini sizes available for purchase on our website, which allows you to try them before committing to the full size. Also, we always recommend patch testing before you use any of the products on your face or body.