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  • Who is Klarna

    Who is Klarna? Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
  • How does Pay later work?

    Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to pay for your order. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk
  • Am I eligible for Pay later?

    To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.
  • Will a credit search take place against me?

    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Afrocenchix run credit searches against you that could impact your credit rating.
  • What are my payment options with Klarna?

    You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card. What happens if I cancel or return my order? As soon as Afrocenchix have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.
  • What happens if I don’t pay for my order?

    Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
  • Is my payment information safe?

    Payment information is processed securely by Klarna. No card details are transferred to or held by Afrocenchix. All transactions take place via connections secured with the latest industry standard security protocols.
  • I still have questions regarding payment, how can I get in touch?

    Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.